In the ever-evolving world of digital communication, the quest for the best AI chatbot that offers human-like responses and reliable performance has become a top priority for businesses.6 unobvious factors that set apart a standard AI chatbot from the best AI chatbot.
1) You can’t just use ChatGPT — you need control and customization options
Why? Well, I don’t know about you, but I wouldn’t sell my Chevrolet Tahoe for $1.
Out-of-the-box LLMs may be potentially harmful for your business Just for context in case you missed that: a x.com user (ex-Twitter) posted screenshots of his interaction with a Chevrolet car dealer’s website chatbot and he got it to make an offer to sell a brand new car for $1. It went viral and the company removed it from its website.
Burger King's Women's Day tweet You generally interact with your clients differently than, say, a bank that keeps people’s money.
Chase Bank wanted to lighten their tone a bit... ...but quickly received a rather harsh response from US Senator Elizabeth Warren There are many ways to answer your customers’ questions. There isn’t a one-size-fits-all solution, so be sure that the tool you decide to go with offers you comprehensive customization options to let you make the AI truly yours. And actually reliable, so the above won't happen to you.
2) A good website scraper Refunds, complaints, deliveries — you know who might need super-powered customer support? Ecommerce stores. If you’re running one, you’d probably appreciate a seamless way to import all your FAQs, policies and especially product descriptions to your own AI chatbot, so it knows these things and can use that knowledge to serve your customers well.importing your website's content via URLs.
A well-written and formatted Knowledge Base is crucial to a successfully operating Assistant Not that:
Bad Knowledge Base, on the other hand, can break your AI Why is that important, it’s a machine after all, right? These little things are important for the so-called embedding process that translates your data to a format that’s understandable and usable for the AI.
Sometimes, you only need specific pages to build your Knowledge Base 3) Reliable multilingual capabilities You have dedicated years to perfecting your product and achieved success in your home country. You decided that it's time to take this passion global and venture into new and promising foreign markets.
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Think of your brand's unique elements such as product names or taglines. Since they didn’t appear in the dataset that often, they may be translated incorrectly.
LLMs are sometimes having troubles with correctly translating brand names If your AI chatbot is going to interact with international customers, check if it gives you the ability to control these things to preserve your brand names and keep them sound natural and consistent, no matter where in the world they’re heard.
4) Vendor lock-in and service continuity The most popular LLMs that power your chatbot are OpenAI's GPTs, like GPT-3.5, which the free version of ChatGPT uses under the hood. While they are great, they sometimes, just as every other service, experience downtimes and outages. Like the one following the developers' conference organized by OpenAI?
After the announcement of GPTs at OpenAI's DevDay, businesses faced service outages due to the overload of traffic If you’re about to put your AI chatbot front and center on your website or integrate with the tools you or your users use every day, you need some mechanisms that secure your chatbot from going to sleep or acting in undesired ways. You should have the option to choose different LLM vendors or have built-in functionality that uses different models to ensure continuous service.
5) Conversation complexity Think about the types of questions your customers usually ask. Are they simple, repetitive and don’t require anyone to look into them in detail? That’s good, as probably most AI chatbots can handle them nowadays. But even if you’re not running a niche, technical, IT consultancy, once in a while you’re going to encounter a rather unusual inquiry or one that requires a human action like investigating a complaint.working hours and if your chatbot can communicate this to the customer.
6) Integrations Conversational AI tools don’t live in a vacuum nor does your business, so definitely check out their integration pages. Most of them should have the option to embed a widget on your website, but if you’re, say, an ecommerce, you probably talk to your customers in many different ways.
Conclusion Having these factors in mind while choosing your AI chatbot will result in a better decision and probably prevent you from experiencing a serious headache (or actual harm). Each business is different and requires proper customization options to truly tailor the AI chatbot to its needs.sign up and start building your Quickchat AI chatbot for free to experience the capabilities of an advanced AI chatbot. It's risk-free and no credit card is required.
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